Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days.
Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Please note that processing times may be slightly longer during launches, promotions, or holidays.

Shipping Destinations

We currently ship within Germany, the EU, and selected international destinations.
Available shipping options and rates are displayed at checkout.

Shipping Partners

We work with trusted logistics partners such as DHL Group and other regional carriers to ensure reliable delivery.

Your shipping information (name, address, email, phone number) is shared with our delivery partners solely for the purpose of fulfilling your order.

Delivery Times

Estimated delivery times vary by location and will be shown at checkout.
Please note that delivery times are estimates and may be affected by external factors such as customs processing, weather conditions, or carrier delays.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are determined by local authorities and are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking link via email so you can follow your delivery.

Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us at bangbangmoves@gmail.com and we’ll do our best to assist you.

Incorrect Address

Please ensure your shipping details are correct at checkout.
We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Questions

For any shipping-related questions, reach out to us at bangbangmoves@gmail.com